Return Policy:

At Black Simba,  we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a straightforward return policy to ensure a hassle-free experience. Please read the following policy carefully:

Eligibility for Returns:

1.1 Unused and Unworn: To be eligible for a return, the item must be in the same condition as when you received it. It should have all original tags, labels, and packaging intact.

1.2 Timeframe: You may initiate a return within 14 days from the date of delivery.

Return Process:

2.1 Initiate a Return: To initiate a return, please contact our customer support team at info@blacksimba.co.uk or visit our Returns section on our website. There you will be provided with a short form to fill out and reasons for the return.

2.2 Return Authorisation: Our customer support team will provide you with a Return Authorisation (RA) number and guide you through the return process.

2.3 Package and Shipping: Pack the item securely in the original packaging, including all accessories and documentation. Ensure that the tags are not damaged, altered on the product. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

2.4 Return Address: Ship the package to the designated return address provided by our customer support team.

Refund or Exchange:

3.1 Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5 business days. Refund of items is accepted after 14 days of the purchase date. After the commencing date, only exchange or store credit will be available.

Please note that shipping fees, if applicable, are non-refundable.

3.2 Exchange: If you prefer an exchange, please let us know when initiating the return. We will guide you through the available options, subject to stock availability.

Non-Returnable Items:

The following items are non-returnable:

• Items purchased during clearance sales or promotions.

• Undergarments, swimwear, and intimate apparel for hygiene reasons.

Damaged or Defective Items:

5.1 Inspection: We carefully inspect each item before shipping. However, if you receive a damaged or defective product, please contact our customer support team within 14 days of delivery. Provide details and, if possible, attach photos of the damaged or defective item.

5.2 Resolution: We will assess the situation and provide you with instructions for returning the item or, in some cases, offer a replacement or refund.

Cancellation Policy:

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been dispatched, you will need to follow the return process mentioned above.

Contact Us:

If you have any questions, concerns, or need further assistance regarding our return policy, please contact our customer support team at [insert contact details].

Please note that this Return Policy applies only to purchases made directly from Black Simba.

If you have purchased our products through a third-party retailer, please refer to their return policy for further information.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return Policy.

If you have any queries or concerns, please reach out to us through our email on info@blacksimba.co.uk